How to realize the customer service function of Mini Program

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Instructions for the use of Mini Program customer service function

1. Bind customer service personnel

Before using the web version of the customer service tool, the Mini Program administrator needs to complete the binding of the customer service staff in the Mini Program background. Currently, Mini Program supports binding no more than 100 customer service personnel.

2. Instructions for using customer service tools

Log in and access

The bound Mini Program customer service personnel can scan the code to log in to the Wechat public platform web version of the customer service tool, and select the corresponding Mini Program account. After logging in, you can see the users who are talking with Mini Program, and you can choose to access the dialogue.

3. Switch customer service status

Click online status, you can choose online status, leave status, or log in

4. Receive messages

Manual access: after the customer service personnel are online, click "to be connected", and you can manually access the conversation to be answered in the "to be connected" list.

Automatic access: when there are too many conversations to be accessed, you can enable automatic access in Settings / access Settings.

Re-access: log out or talk for more than half an hour. You need to reconnect and activate the conversation.

5. Send messages

For conversations that have been accessed, customer service personnel can have conversations with users within 48 hours. Currently, text and picture messages are supported.

Messages sent by fans can only send messages of text and picture types.

The customer service function keeps chat records for 30 days in the cloud. Click on a conversation and flip up to see the earlier chat transcript. Currently, download and export are not supported.

6. How do fans initiate customer service conversations

When developers create a project, an entry appears after configuring the interface. Users will arrive at the session page at one point, and the presentation is as follows: click on Mini Program developer more.

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