ORA-07445: exception encountered: core dump [kglic0 () + 774]

ORA-07445: exception encountered: core dump [kglic0 () + 774]

Database version: Oracle 11.2.0. 3. 0

Database server operating system: Windows server 2008

Problem: the database instance is shut down automatically, and the alert log error report is as follows

ORA-07445: exception encountered: core dump [kglic0 () + 774] [ACCESS_VIOLATION] [ADDR:0x31] [PC:0x114E8B8] [UNABLE_TO_READ] []

Incident details in: e:\ APP\ ADMINISTRATOR\ diag\ rdbms\ orcl\ orcl\ incident\ incdir_2935371\ orcl_m001_3404_i2935371.trc

.

PMON failed to acquire latch, see PMON dump

Sat Jul 16 10:02:38 2016

Errors in file E:\ APP\ ADMINISTRATOR\ diag\ rdbms\ orcl\ orcl\ trace\ orcl_smco_4580.trc (incident=2934523):

ORA-00445: background process "W004" did not start after 120 seconds

Incident details in: e:\ APP\ ADMINISTRATOR\ diag\ rdbms\ orcl\ orcl\ incident\ incdir_2934523\ orcl_smco_4580_i2934523.trc

Sat Jul 16 10:03:32 2016

PMON failed to acquire latch, see PMON dump

Sat Jul 16 10:05:00 2016

PMON failed to acquire latch, see PMON dump

Sat Jul 16 10:06:03 2016

.

Problem analysis:

Check MOS, which matches BUG 13550185 very well.

But MOS no longer provides Patch 13550185 for the Windows platform.

Solution:

Add init parameter _ kghdsidx_count = 1 and restart database.

ORA-7445 [kglic0] (document ID 1321840.1)

Bug 13550185-Hang / SGA memory corruption / ORA-7445 [kglic0] when using multiple shared pool subpools-superseded (document ID 13550185.8)

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