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How to collect sylink debug logs for SEP

Shulou Source: shulou.com Published: 2022-06-01 06:41:36 10月03日 Update

OS: windows 7

SEP: 12.1 RU6

Refer article:

Http://www.symantec.com/docs/TECH103369

First click "Attachment" to download SylinkMonitor tool

Click SylinkMonitor_6733.exe to download it to your localfolder

Open it after downloading

OpenSEP interface and click "Help"-- > "Troubleshooting"

Add "ALL" by following below steps

Check the "Debug on", then click OK, and close "troubleshooting"

Now close SEP interface, this is very important due to youwouldn't stop SEP service if the interface is opening.

Type "smc-stop" in RUN

Then will popup a command window, wait for disappear

After the command windows disappear, type "smc-start" inRUN

Now you will see the sylink monitor shows details about SEPcommunication

Wait for 5 minutes or more, click stop, and Save

Restorethe settings on SEP client. If not, it will affect windows performance.