How to solve the problem that digital camera can not be recognized under Vista system

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When you connect a digital camera to a computer running Windows Vista, the system does not recognize the camera. When this problem occurs, you may encounter the following situations:

1. The autoplay window is not displayed.

2. The autoplay window is displayed, but the Import Pictures and videos option is not available.

3. The camera is not listed in the Import from camera or Scanner dialog box in Windows Vista Photo Gallery.

Cause of failure

This problem occurs if the camera uses the Microsoft Windows Image capture (WIA) standard to transmit pictures to the computer. Windows Vista imports pictures and videos using the Windows Portable device (WPD) standard instead of the WIA standard.

Note: the WPD standard supports a variety of devices and device connection options.

Fault state

Microsoft has confirmed that this is a problem with Microsoft products.

Solution method

To resolve this issue, configure the camera to use the Picture transfer Protocol (PTP) standard instead of the WIA standard.

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