How to solve the problem that only the most recent year's mail content is displayed in Outlook?

How to solve the problem that only the most recent year's mail content is displayed in Outlook?

©Lander Zhang focuses on on-demand IT operation and maintenance services for foreign enterprises, and IT Helpdesk practical training practitioners

Blog: https://blog.51cto.com/lander

Practical training course for IT Helpdesk engineers: https://edu.51cto.com/lecturer/733218.html

Easy entry into foreign companies: the way for IT Helpdesk engineers to practice and self-study: https://blog.51cto.com/lander/2413018

Last updated: 2019-12-28

Problem description

A colleague on the team received a request from a user that his Outlook email could only display the contents of his email for nearly a year, when in fact he had worked for the company for nearly five years.

Solution idea

No matter whether the mail server is Exchange Server built within the company or Exchange Online on Office365, what we configure in the Outlook mail client is the local cache of the user's mailbox. The advantage is that the folder in the user's Outlook mail client is always consistent with the Exchange mail server.

Default configuration Outlook mail client configuration cache length is 1 year, we can modify the cache duration to display more email content in the Outlook mail client, of course, this will result in larger cache database and take up more computer hard disk space.

Operation steps

File > Info > Account Settins > Account Settins:

On the Email tab, double-click the user mailbox name:

Drag the slider to cache messages for the desired length of time:

After the setup is completed, the Outlook mail client downloads messages with the corresponding cached duration from the Exchange mail server according to the set duration.

Series of IT Helpdesk engineer training video courses

©Lander Zhang focuses on on-demand IT operation and maintenance services for foreign enterprises, and IT Helpdesk practical training practitioners

Video course series related to practical training for IT Helpdesk engineers:

IT Helpdesk engineer practical training main course Video course "easy entry into Foreign Enterprises: IT Helpdesk engineer practical training": https://edu.51cto.com/course/12674.html

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There must be a series of video courses on effective IT skills in the workplace.

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Extended reading

"No exaggeration, no concealment, the real Lander you should know": https://blog.51cto.com/lander/2051504 "the common types of IT technical support positions you must know": https://blog.51cto.com/lander/1559550 "IT Technical support engineer career path and skill requirements": https://blog.51cto.com/lander/1561447 "is IT Outsourcing Company my best choice? ": https://blog.51cto.com/lander/1561906" how to choose the IT outsourcing company that suits you? ": https://blog.51cto.com/lander/1562363" job search email can't be written? I have a brilliant plan! ": https://blog.51cto.com/lander/1562799" how to write a resume that HR likes to see? ": https://blog.51cto.com/lander/1563058