Optical drive error: Windows cannot boot this hardware device because its configuration information (in the registry) is incomplete or corrupted

Symptom: Windows cannot start this hardware device, uninstall and rescan still show an exclamation mark. Device Manager Optical Drive right property prompts an error message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or corrupted. (code 19)

Solution:

1. Click start-run regedit.exe, enter the registry editor, and find it in the item bar on the left

HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Control\ Class\ {4D36E965-E325-11C E-BFC1-08002BE10318} selected, find the "upperfilter" and "loweverfilter" items in the right window. Right click to delete the "upperfilter" and "loweverfilter" entries.

two。 Uninstall the CD-ROM drive that contains the problem in device Manager. After uninstalling, click scan for hardware changes, and you will find the CD-ROM drive. At this point, the optical drive will return to normal, and if not, restart the computer.