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How do I use Microsoft Support and Recovery Assistant tools for Office365?

©Lander Zhang Focus on IT infrastructure operation and maintenance services for foreign companies on demand, IT Helpdesk Practical Training Practitioner

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Updated: September 11, 2019

application scenarios

There's nothing like software native tools to accurately identify and resolve problems, and I highly recommend Microsoft Support and Recovery Assistant tools for Office365 as a troubleshooting aid in day-to-day IT support work.

This native tool works with almost all Microsoft cloud computing offerings such as Office365 (Outlook, OneDrive, Spe for Business) and Dynamics 365.

download link

Microsoft Support and Recovery Assistant tools are updated frequently, so here is a link to the official unified download interface: aka.ms/download_sara

Sometimes this website cannot be accessed normally, then you can download it from my network disk: pan.baidu.com/s/1Hi72b84Dj_mwajkDvmxzNw Extract code: uhnj

operation steps

1. Visit the official download link and download the web installer: aka.ms/download_sara

2. Start network installation via bootloader

Run the downloaded boot program to start the network installation. This program installs and runs without administrator privileges. It can be used directly under normal user privileges:

3. After installation click Run to run the program:

After installation, there will be a "Microsoft Support and Recovery Assitant" icon on the desktop. When running again, double-click directly:

4. Login to Office365

Click Sign in at the top right to enter your account:

Enter your Office365 account and password and click Next:

5. Select the type of software you want to debug

Here I take Outlook as an example, select Outlook and click Next:

6. Select the target computer to be investigated

The default is on No, which means to do troubleshooting for non-local computers. You need to send this connection to the user who needs to be investigated and run it on his computer: http://aka.ms/download_sara.

Here I select Yes and click Next to run it on my native machine:

7. Select the symptoms to troubleshoot

Here I choose Outlook often pops up for me to enter my password, click Next:

8. Software's running a sweep.

After a series of investigations, we will collect error correction information, and then further follow up based on this information:

9. Feedback on investigation results

Feedback to Microsoft on the results and ratings:

reference documentation

https://docs.microsoft.com/en-us/exchange/fix-outlook-connection-problems-in-office-365/fix-outlook-connection-problems-in-office-365/fix-outlook-and-office-365-issues

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