Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Online purchase of courses do not give a refund of the complaint phone, online courses do not refund to call 12315? this many people do not know, now let's take a look at it!

Answer:

1. Yes; according to Article 40 of the Consumer Rights and interests Protection Law: if a consumer purchases or uses a commodity and his legitimate rights and interests are damaged, he may claim compensation from the seller; after the seller's compensation, if it is the responsibility of the producer or other seller to provide the commodity to the seller, the seller shall have the right to claim compensation from the producer or other seller.

2. Relevant requirements and regulations on the protection of consumers' rights and interests:

3. The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within the scope of their respective functions and duties to protect the legitimate rights and interests of consumers; the people's courts shall take measures to facilitate consumers to file lawsuits; disputes over consumer rights protection that meet the requirements of the Civil procedure Law of the people's Republic of China must be accepted and heard in a timely manner. The Law of the people's Republic of China on the Protection of the Rights and interests of consumers is the general name of the legal norms for safeguarding the consumption rights of all citizens, in order to protect the legitimate rights and interests of consumers and maintain the stability of social and economic order, laws enacted to promote the healthy development of the socialist market economy. The promulgation and implementation of the Law of the people's Republic of China on the Protection of consumers' Rights and interests is the first time that China has fully confirmed the rights of consumers through legislation. It is of great significance to protect the rights and interests of consumers, standardize the behavior of operators, maintain social and economic order, and promote the healthy development of socialist market economy.

This is the end of this article. I hope it will be helpful to all of you.

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