Can you refund or not return the goods when the Taobao store is closed (can you still apply for a refund when the Taobao store is closed)

Audio commentary

Hello, everyone. The meeting will answer your questions. Taobao shop closed can not return it, Taobao shop closed can you still apply for a refund this many people do not know, now let's take a look at it!

Answer:

1. If the seller's transaction is still in progress, the buyer can normally initiate a refund; if the buyer's transaction has exceeded the rights protection period, according to the rules of Taobao, the seller's store is closed. There is a certain degree of serious violations in the store, and the store will be closed. If the store doesn't break the rules, it's because the baby that has been sold for five weeks in a row has been completely released.

2. The seller's store is frozen:

3, the buyer has paid, the seller's shop has been frozen: paid, the seller has not delivered the goods, the seller's store has been frozen, can not be contacted, it is recommended to apply for a refund, pay attention to 48 hours after applying for a refund. If the seller does nothing, the system will refund the money automatically.

4. The seller has delivered the goods and the store is frozen: if the order status is that the seller has delivered the goods and the seller's store is frozen and unable to contact, it is recommended to pay attention to the transaction timeout (30 days by surface mail and 10 days by express delivery). If the goods are not received or there is no logistics information, it is recommended to apply for a refund in time to avoid the system calling the seller in time.

5. Successful store freeze: if the transaction is successful, there is a problem with receiving, but the seller's store is frozen and cannot be contacted. It is recommended to apply for after-sale within 15 days after the success of the transaction.

This is the end of this article. I hope it will be helpful to all of you.