Apple Apple Card Credit Card customer satisfaction ranks top again

CTOnews.com, August 21 (Xinhua)-- J.D. Power recently released its annual study of credit card satisfaction in the United States, and Apple ranked first for the second year in a row.

Apple Card and credit card issuer Goldman Sachs topped the list of medium-sized credit card issuers in the annual J.D. Power US credit card satisfaction study for the second year in a row, Apple said. Apple Card and credit card issuer Goldman Sachs are also at the top of all credit card issuers. This is the second year in a row that a survey has been conducted in the area of medium-sized credit card issuers, including interaction, credit card terms, communication, benefits and services, incentives and critical moments. "

"improving customer lives is at the core of our work, so we are honored that Apple Card and card issuer Goldman Sachs have once again received recognition of customer satisfaction this year," said Jennifer Bailey, Apple's vice president of Apple Pay and Apple Wallet. "We remain committed to providing digital priority credit cards to help customers lead healthier financial lives, and we look forward to continuing to provide Apple Card users with innovative financial tools and award-winning customer satisfaction."

CTOnews.com learned that in news related to Apple Card and Apple Pay, some users found that American Express cards had been accidentally deleted in iOS 16 Beta, while Apple partner Goldman Sachs also faced regulatory investigations from CFPB, including complaints about handling controversial transactions. According to reports, the investigation focused on Apple Card customer complaints over the past few years.

Apple Card was launched three years ago and is only applicable to eligible US residents. Apple credit cards can be managed entirely through the wallet application on iPhone or Apple Watch, and its main features include a color-coded summary of expenses, daily cash returns, interest-free options for new Apple products, and charges other than interest charges on overdue balances. Stores that do not accept contactless payments can also use physical Apple Card.

It has been three years since Apple released its Apple Card credit card, but it has not yet stepped out of the United States.

"Apple Apple Card" failed to play the role of subverter of the bank, and non-payment problems appeared frequently. "