SF announced service upgrade, 50 cities "do not come to the door, promise to pay compensation"

CTOnews.com September 5 news, Shunfeng Group announced that the service will be upgraded again, Shunfeng 50 cities "do not come to the door, promise to pay compensation".

CTOnews.com learned that the "door-to-door delivery, promise to pay" service covers cities. If SF Express couriers fail to deliver door-to-door delivery according to the standard without the consignee's consent, SF will pay a 5 yuan customer experience guarantee red packet to the recipient after verifying that it is not an objective reason, which can be directly deducted as a discount when SF App, Mini Program and official account place an order again.

Recipients can give feedback to SF through online satisfaction evaluation, online customer service, hotline customer service and other channels. After verifying that SF does not visit for non-objective reasons, they will give 5 yuan of experience guarantee red packet to the recipient's mobile number.

The account will be received within 2 hours after receiving the feedback from the customer and verifying that it is the reason for SF. Users can pay attention to the SMS notification, or they can log in to SF App, Mini Program, official account and check my-coupons.

CTOnews.com partners can inquire whether their city is in the 50 cities at the official customer service office of Shun Feng. The specific list has not been announced officially.