Ali Yun: the failure of the refrigeration equipment in the PCCW computer room in Hong Kong has been repaired and compensation will be made.

CTOnews.com December 19 news, yesterday, some netizens reported that some of Aliyun's Hong Kong services were malfunctioning, resulting in a number of Hong Kong and Macao sites affected.

CTOnews.com learned that the Aliyun side then issued a notice saying that the progress of the update process on the official website of Aliyun on the afternoon of December 18 said that after investigation, the Hong Kong regional fault of Aliyun was confirmed to be caused by the failure of refrigeration equipment in the PCCW computer room in Hong Kong. The use of cloud products such as ECS, cloud database, storage products (object storage, table storage, etc.), cloud network products (global acceleration, NAT gateway, VPN gateway, etc.) that affect the availability zone C in Hong Kong.

At present, the computer room of PCCW Hong Kong rented by Aliyun has repaired the failure of refrigeration equipment, and the functions of cloud products in all availability zones of Aliyun in Hong Kong are gradually returning to normal. Aliyun will pay compensation for the products affected by this failure in accordance with the SLA agreement of the relevant products.