Microsoft acknowledges that Outlook may have an "operation failure" error when forwarding, sorting, and tagging emails

CTOnews.com, January 11, Microsoft announced a few days ago that Outlook users may have "operation failure" errors when forwarding, sorting and tagging emails, and announced a temporary fix.

Microsoft official complete update log is attached to CTOnews.com:

problem

When you access your mailbox in online mode and try to forward, classify, or mark messages, you may see the error "Operation failed." This problem may occur if the message has been assigned a label from a retention policy or file plan and the label is configured to mark the item as a record. In this case, Outlook will not be able to perform these operations and an error message will be displayed.

Troubleshooting

To ensure that the problem is caused by a record, the administrator can run network tracking when the problem is reproduced. This causes the following exception to be received from the server:

Microsoft.Exchange.Data.StoreObjects.StoragePermanentException: the record label on the project cannot be moved to the archive mailbox, and the mail metadata cannot be updated

In the Microsoft Purview portal, administrators can also check whether the retention policy applied to messages is configured to mark items as records.

Keep in mind that this problem may not be observed for all messages marked as logged.

Status: avoid temporarily

As a solution, users can choose to switch their account settings to use caching mode or use the Outlook web version.

In addition, users can close the reading pane and forward the message without having to open or preview the message.