DJI responded to replacing accessories with old batteries: all random replacement accessories are brand new and inactive.

CTOnews.com January 16 news, today, Mr. Wang (not his real name) said that the battery he bought through DJI Care is actually a refurbished battery, and has been activated.

In this regard, DJI customer service responded that all the accessories changed at will are brand-new and unactivated. As for the content of Mr. Wang's complaint, we are not sure what the situation is, and we will contact you later.

CTOnews.com Science Popularization: DJI Care Free Exchange is an after-sales program launched by DJI, in which DJI Care Free Exchange (1 year version) provides two low-price replacement rights within a year, covering machine damage caused by crash, accidental water intake, loss of contact (part of model support), natural wear and tear, as well as fast replacement, safety reward (support for some models) and two-way free mail. An additional third party liability insurance (supported by aircraft only) is given to make the flight so secure.

In addition, some DJI products also support DJI Care free exchange (2-year version). DJI Care Free Exchange (2-year version) provides the opportunity to replace the machine up to 3 times in 24 months, but the two-year version does not support free purchase.