Clothes left in the shopping cart for a long time was ridiculed by the customer service. Ali customer service: the merchants will definitely not see the shopping cart information.
CTOnews.com, February 17 (Xinhua) recently, a netizen in Chongqing reported that he was ridiculed by customer service because he had been in the shopping cart for too long.
The chat screenshot seen by CTOnews.com showed the netizen asking for a small Xiangfeng coat from the customer service of the store, but the other person mocked, "haven't you seen it a long time ago?"now I guess you won't shoot it either." Then, the customer service blocked the netizen. "because I put it in the shopping cart for a long time, but I was ridiculed by the customer service, won't the sisters buy clothes?" Later, the netizen exposed the matter online, with an article saying, "this is the dress I saw last fall. I had already bought several other sets at that time. I would like to come back in spring."
After the incident caused widespread concern on the Internet, the person in charge of the store apologized to the netizens concerned and said that the customer service was young and had been criticized and educated, and the store had been affected. I hope the netizen will delete the post.
Many netizens feel confused, can merchants see consumers' shopping carts? In this regard, Ali customer service official WeChat more than 11 o'clock last night also responded to this matter, saying that in any case, merchants will certainly not see the shopping cart information, please rest assured.
In addition, the Taobao consumer hotline responded that when the goods were placed in the shopping cart, the merchants could not query the user information, and the user information could be displayed only after the order was generated (after non-payment, after payment), according to the Morning Post. At the same time, Taobao consumer hotline said that the platform will have a certain assessment mechanism and reward and punishment measures for sellers, and if they do not meet the standards, they will make public notices, warnings, deductions and other treatment.
