Volkswagen provides free emergency service for five years to some models, starting from June 1.

CTOnews.com March 9 news that Volkswagen had caused a lot of negative reports after refusing to help track down stolen cars. Volkswagen apologized and provided free online vehicle emergency services to Volkswagen in 2020-2023. Starting from June 1, car owners can sign up for a five-year free Car-Net and connect to the emergency service through the vehicle's SOS button.

Rachael Zaluzec, senior vice president of customer experience, branding and marketing at Volkswagen, said: "Volkswagen must do better for everyone who trusts our brand and for the law enforcement officials responsible for protecting us. In addition to fully investigating the problems and taking measures to solve the problems, we also hope to do the right thing for the future. Today, we are setting new standards for our customers. Starting from June 1, we will provide five-year emergency services to connected vehicles free of charge. "

CTOnews.com attached the history of the theft:

The car theft and child kidnapping occurred in Lake County, Illinois, USA. The stolen car was the 2021 Volkswagen Atlas with a 2-year-old baby inside. After the car was stolen, the police contacted Volkswagen Car-Net, but were told that the trial of the vehicle location function had ended and would cost $150 to activate. The repayment activation took 30 minutes, but the police have found the child and the vehicle in other ways.