12306 response to large area delay of northbound high-speed railway: urgent repairs are under way, users can refund or reschedule tickets free of charge
CTOnews.com, April 10 news, earlier today, many netizens reported that there was a massive delay in the northbound high-speed railway. China Train 12306 customer service said that according to feedback, the delay of the above trains is due to line equipment failure, and emergency repairs are under way, and some lines have resumed operation one after another. Passengers stranded by the delay of the above trains can be refunded or rescheduled free of charge.
CTOnews.com noted that the incident affected the operation of several railway lines, and some stations have issued notices about this.
Trains such as G1702, G1169, G72, G3222, G1952, G82, G542 and G1594 running late via Zhengzhou East Railway Station, the Zhengzhou East High Speed Railway Station said. Please pay attention to the station announcements and do not stay away from the waiting room so as not to delay your itinerary. The railway department sincerely apologizes for the inconvenience caused by the delay of the train.
In addition, Luoyang Railway Station said that as of 14:40 on April 10, trains G660, G1714, G1702, G2096 and G388 passing through Zhengxi high-speed railway Luoyang Longmen station were running late. Please pay attention to the station announcements and do not stay away from the waiting room so as not to delay your itinerary. The railway department sincerely apologizes for the inconvenience caused by the delay of the train.
Wuhan Railway Station said that G82, G542, G2056, G894, G512 and other trains run late. Please pay attention to the station and train announcement or call the 12306 customer service hotline to make proper travel arrangements. The railway department sincerely apologizes for the inconvenience caused by the delay of the train.
Shangqiu Railway Station also announced that as of 15:10 on April 10, G1169, G316, G1312, G1478 and G3135 running on the Xulan high-speed railway had been delayed. Please pay attention to the station announcement and announcement, do not stay away from the waiting room, passengers who need to change or refund tickets, please go to the ticket window. The railway department apologized for the inconvenience caused by the delay of the train.
