The survey shows that not that many people are actually using ChatGPT.

CTOnews.com, June 12 (Xinhua) according to a Morgan Stanley survey, the use of artificial intelligence chatbots is much lower than people think.

The survey surveyed 2000 people in April, focusing on the use of artificial intelligence. It found that only 19 per cent of respondents had used ChatGPT chatbots, while the percentage of Bard chatbots that had used Google was even lower, at 9 per cent. And CTOnews.com noted that the vast majority of respondents who had not used chat robots said they were unlikely to use these tools in the next six months.

"investors need to understand that this is a very early stage," Morgan Stanley analysts wrote. " They believe that at present, people mainly use chat robots to learn about some new topics, while those scenarios that can generate commercial value are still a long way off. For example, when shopping online, comparing prices and buying goods, the proportion of users using chat robots is still very low, and these scenarios can generate advertising revenue for enterprises.

On the other hand, the impact of artificial intelligence on e-commerce and tourism may also increase revenue, as companies can use artificial intelligence to provide more accurate and personalized search and recommendation services. When shopping online, 56 per cent of respondents said they would use Google search, YouTube or Bard first. When searching for travel information online, respondents were scattered, with 37 per cent using Google first and 33 per cent using travel sites such as Expedia or Bookings.com first. Morgan Stanley believes Google can maintain its edge by "providing a more comprehensive and personalized travel search service", which is what Google does through search results and Bard generated by artificial intelligence.