China Mobile released a "nine days" artificial intelligence model for government affairs and customer service.

CTOnews.com news on July 9, at the 2023 World artificial Intelligence Conference "Big Model and Deep Industry Intelligence" Innovation Forum, China Mobile officially released the "nine-day" artificial intelligence model: the nine-day computer government affairs model and the nine-day customer service model.

CTOnews.com learned from the forum that the Jiutian computer government affairs model has the ability to understand government affairs, the ability of multi-dimensional information relevance, and the ability of multiple interaction for complex issues and complex processes, and is the first to create an end-to-end government service system of "government affairs model-information field-application", which can meet the needs of staff dynamic management and official document writing.

The nine-day customer service model can analyze questions and provide answers according to the natural language description provided by users. It can also work with human customer service to analyze the semantics and context of historical communication, summarize and summarize the key and key information of the dialogue, and provide reply suggestions for human customer service.

Gao Tongqing, deputy general manager of China Mobile, said: "relying on the rich construction experience in the field of digital government in recent years, we have created a nine-day computer government model to deeply empower the whole process of digital government. Help the government to provide more convenient and intelligent government services for the people, and improve the intelligent level of government social governance. Based on the long-term accumulation in the customer service field, the nine-day customer service model has been trained, and the customer service model will redefine the connotation and model of customer service to a certain extent, bringing users a new experience. "