Microsoft released Win11 optional update blue screen fault survey results in August: throwing the pot to the manufacturer, caused by incompatibility

CTOnews.com August 29 news, some Win11 users recently installed the August optional update, there is a blue screen problem, the error message says "unsupported processor". Microsoft recently released the results of a survey that concluded that the blue screen failure was not caused by an optional update in August.

Microsoft hinted that the problem was caused by the incompatibility of the device firmware, saying that affected users could contact the brand manufacturer for a solution.

CTOnews.com hereby translates the results of Microsoft's official survey as follows:

After investigating users' blue screen reports, we found that the "UNSUPPORTED_PROCESSOR" blue screen error was not caused by an optional update KB5029351 in August, and the survey found that it was limited to specific processors.

We have worked with the equipment manufacturer (OEM) to further solve this problem. As a temporary mitigation, we will not push KB5029351 updates to Win11 devices that have an impact. If you still encounter the above problems, please contact your processor manufacturer.

Affected client versions: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2

Related readings:

"Microsoft Win11/10 update August patch caused some computers to blue screen, showing" unsupported processors "

"the blue screen after installing the preview version of Win 11 KB5029351 on the MSI motherboard, official response"