JD.com Logistics reached a cooperation with Kuaishou to provide priority collection, delivery and other services during the Singles' Day holiday.

According to CTOnews.com news on November 2, JD.com Logistics recently announced that it has reached a cooperation with Kuaishou e-commerce companies to provide logistics operation guarantee and door-to-door delivery services for Kuaishou users during the double 11 period.

▲ picture source JD.com official, according to the introduction, JD.com Logistics will provide exclusive services such as priority collection, priority transit and priority delivery services for fast-hand merchants, set up special lines for pre-sale and after-sale, and provide customer service for merchants by an independent team to achieve "fast response within 1 hour of basic consultation, 24-hour priority processing of delayed orders, 72 hours of claims settlement of lost orders" response.

It is worth mentioning that this is not the first time JD.com and Kuaishou have reached cooperation. Kuaishou launched the "Spring Festival does not close" activity during the Spring Festival in 2023. JD.com Logistics marked the relevant parcels clearly, so as to achieve on-demand unloading, priority transit and priority delivery.

According to previous reports from CTOnews.com, JD.com Logistics has made continuous efforts in the e-commerce field in recent years. In addition to reaching cooperation with third-party e-commerce platforms, it has also launched a number of security services, such as "compensation for non-pickup in one hour", "compensation for overtime", "compensation for non-delivery" and so on.

At present, JD.com logistics collection, non-door-to-door promised compensation services have covered Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, Urumqi and other cities, and will continue to expand the coverage.