Huawei opens its first service flagship store in southern China: intelligent robots can automatically provide engineers with parts

Thanks to CTOnews.com netizens for Rong Naiyue's clue delivery! According to CTOnews.com on December 2, @ Huawei Terminal announced tonight that Huawei's first service flagship store in South China, located on the third floor of Gaozhi Building, 120 Huangpu Avenue, Tianhe District, Guangzhou City, was officially opened today. At the same time, the store is Huawei's largest customer service center in southern China.

According to reports, the store provides a series of facilities such as face-to-face maintenance, intelligent spare parts cabinets and coffee bars, which are generally divided into self-service number taking area, data backup area, integrated service receiving area, face-to-face maintenance area and maintenance waiting area. it claims to bring a leading full-scene product experience and is a "general practitioner" who provides one-stop solution.

The shop has a total floor area of 560 square meters and adopts a new maintenance mode: consumers can communicate directly with maintenance engineers and can watch the maintenance process and details.

CTOnews.com learned from the official that the store provides intelligent spare parts cabinets and maintenance robots that can improve service efficiency, which can replace engineers to find, collect and register spare parts, and run between the maintenance service area and the spare parts cabinet. The spare parts cabinet can record and remind the storage location of each spare part, thus shortening the maintenance time and simplifying the process.