JD.com logistics return solution upgrade: extend the pickup period from 8 to 23:00, and add new large goods
CTOnews.com news on December 7, in view of the increasing demand for online shopping returns, difficult returns, slow refunds and other pain points, JD.com Logistics upgraded the return solution, extending the return period and expanding the return and exchange scenarios for large items.
At present, JD.com Logistics has provided high-quality return services for live e-commerce platforms such as Douyin and Kuaishou, as well as some domestic well-known interest e-commerce platforms.
CTOnews.com noted that in response to the morning and night return needs of some consumers, JD.com Express extended the door-to-door collection period to 8 o'clock at the earliest and 23:00 at the latest.
In view of the return problems such as clothing trial stains and the split of 3C products, JD.com Logistics, together with a number of e-commerce platforms, took the lead in launching the pre-inspection standards for returned goods-- through seven dimensions, such as inspection category, inspection quantity, inspection color, inspection size, inspection dirt, inspection damage, and so on, to carry out standardized inspection of returned goods. If the courier confirms that the inspection is correct, the platform can immediately return the amount of the goods to the purchase account.
JD.com Logistics will also launch a "one-click return" function in the near future, facing consumers who return goods across platforms. When JD.com Express Mini Program makes an appointment to return goods, there is no need to manually fill in the return address, just upload a screenshot of the return order. the system can intelligently split the sending address through image recognition, one-click return, and directly enjoy the return discount.
For household appliances, home furnishings and other large goods, JD.com Logistics put forward a new solution through standard packaging, one-to-one inspection, transparent charging standards and other measures.
In the return collection link, JD.com Express will carry out one-to-one inspection services for large goods according to different categories to ensure the quality and integrity of the goods before delivery.
In terms of packaging, JD.com Logistics provides professional packaging guidance and services in accordance with express standards, including honeycomb panels, foam boards, wooden frames, wooden cases and other packaging options. The charging standard can be found on JD.com Logistics website.
At present, the reverse solution of JD.com logistics large scene has been widely used in household appliances, home decoration building materials, automotive supplies, sporting goods and other sub-categories.
