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JD.com: for orders in areas affected by the Gansu earthquake, merchants do not assess the time limit for delivery.

2024-05-21 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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Shulou(Shulou.com)12/24 Report--

CTOnews.com December 20 news, JD.com "Jingmai Business Center" announced today that some areas have been affected by the earthquake recently, and the capacity of logistics transportation and performance services is limited, resulting in some businesses unable to deliver goods normally and perform on time. In order to allow businesses to invest more energy to retain business opportunities, JD.com took the initiative to assess businesses and orders in the affected areas and waive compensation late.

Scope of exemption: 1) exempted areas: Linxia Prefecture of Gansu and Kirgiz Autonomous Prefecture of Kizilesu, Xinjiang.

2) Shipping Review exemption time: all orders will be placed during the period from December 19, 2023 to December 22, 2023 (tentatively).

3) late claims exemption time: late claims orders will be placed from December 19, 2023 (12:00) to December 22, 2023 (tentatively).

The details of CTOnews.com are as follows:

1. Active exemption from delivery assessment 1) Store star: orders issued from December 19, 2023 to December 22, 2023 (tentative) will not be included in the calculation of logistics performance indicators (this exclusion may have a certain time delay)

2) delayed delivery: orders with delivery place in the exempted area and orders issued from December 19, 2023 to December 22, 2023 (tentative) will not be checked.

3) backlog of unshipped orders: orders with delivery place in the exempted area and orders issued from December 19, 2023 to December 22, 2023 (tentative) will not be checked.

4) after-sale: the return and exchange address of the merchant is an exempted area, and if the service order has not been completed, the overtime refund countdown will be suspended, and the overtime will automatically confirm the flashback countdown; if the service order enters the end, the after-sales service duration, satisfaction and poor evaluation rate of the service order will be excluded.

5) disputes and compensation: when the merchant has a dispute with the consumer due to the delay in delivery or the delay in handling the after-sale, JD.com may rule that both the merchant and the consumer are not responsible and suspend the indemnity.

Second, late compensation JD.com active exemption and compensation return 1) active exemption: for merchants whose place of shipment is in the exempted area, and the order is placed on December 19, 2023 (from 12:00) to December 22, 2023 (tentatively), automatic compensation will not be made if delivery is delayed due to the earthquake.

3. Promise display downgrade 1) for goods whose receiving and dispatching places are exempted, Promise front desk prescription display downgrade

Fourth, the merchant reports to apply for exemption if the merchant is not within the scope of the area exempted by JD.com on his own initiative, but the delivery has also been affected, and the merchant can report independently in the background.

1) Store reporting: for future orders, merchants need to report to the store. Shop reporting path: merchant backstage-order management-delayed delivery reporting-delayed delivery reporting / delayed after-sales reporting-store reporting.

2) order reporting: merchants are required to submit orders for generated orders. Store reporting path: merchant backstage-order management-delayed delivery reporting-delayed delivery reporting / delayed after-sales reporting-order reporting.

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