Nintendo Japan has written customer harassment countermeasures into maintenance service regulations and refused to provide services to rude users.

CTOnews.com, Nov. 13 (Xinhua) Nintendo Japan has implemented a new policy that allows its after-sales staff to refuse to repair or replace products if customers behave improperly.

The company changed the repair page in October to add new rules for players who submit faulty hardware for repair, Kyodo news agency reported. Nintendo states in its company rules that customers can refuse to provide maintenance services to employees if they make unreasonable demands and other "customer harassment".

As can be seen from the introduction to Nintendo's maintenance service, the company has added provisions on "customer harassment", such as coercion, insulting statements, prolonged bondage, etc., indicating that it may refuse to exchange goods and repair.

"We believe that we can gain the trust of our customers through our consistent and sincere response, so we have taken measures," said Nintendo's head of public relations. "

CTOnews.com learned that Nintendo said: when inquiring about maintenance products, please avoid using any behavior that is beyond the socially acceptable range (including, but not limited to, the behaviors listed below) to meet your requirements.

To intimidate or threaten.

To insult or slander speech.

Invasion of privacy

Excessive requirements, such as free maintenance after the expiration of the warranty

Demand an apology from Nintendo or its employees without good reason

Excessive repetition of the same request or complaint

Defamatory comments on social networks or websites

"if we believe that any of these actions have occurred, we may refuse to replace or repair the product. In addition, if the company believes that the act is malicious, it will contact the police, lawyers, etc., and take appropriate action."

Nintendo's move was praised by officials from Japan's Ministry of Health and Labor, the equivalent of the welfare sector, who said: "some companies have begun to take a firm stand on this issue, which is effective."

Bomei Ikeuchi, a professor of social psychology at Kansai University and an expert in consumer psychology, added: "in recent years, posts on social media have demonstrated the harassment of various industries, and consumer attitudes are also changing. as a result, Nintendo has kept pace with the times and made decisions that society is willing to accept.