Radeon RX 7900XTX users ask for a refund on the grounds that the temperature exceeds 110℃, but AMD refuses: the temperature is normal.

CTOnews.com December 27 news, AMD Radeon RX 7900XTX graphics card operating temperature is very high, in 4K games and other high-density workloads, video card temperature is very easy to exceed 100C. One user's request for an AMD refund was rejected on this grounds, and AMD said it was normal for RDNA3's flagship product to exceed 100C.

Data collected by HardwareLuxx show that most AMD Radeon RX 7900XTX graphics cards are close to 90 degrees Celsius and, in some cases, even more than 110C. At such a high temperature, the video card may automatically reduce the frequency and thus reduce the performance output.

A Reddit netizen submitted an application for a refund to the AMD official for this reason, but it was rejected by AMD. In the post, he wrote:

Hello, everyone:

Many people have problems using 7900XTX graphics cards, with temperatures up to 110C and fan speeds up to 100C. The next step is that frequency reduction leads to performance degradation.

I have just received a reply to the refund request.

-

Thank you for your email.

The temperature is normal, if you have any questions, please contact us.

Thank you for contacting AMD.

CTOnews.com learned that Der8auer's investigation showed that these cooling problems were caused by pure manufacturing negligence. There are two problems with the poor heat dissipation of the AMD Radeon RX 7900 XTX. One is the low quality of the thermal grease, and the other is that the installation is not in place. Replacing the same thing with after-sales components can solve this problem. Subsequent production of RDNA 3 parts should correct this problem.