Shulou(Shulou.com)11/24 Report--

On the morning of April 17, Beijing time, it is reported that Japan's three major financial groups are joining the army of generative artificial intelligence, starting to use artificial intelligence-driven chat robots to help complete reports and other internal tasks.

Generative artificial intelligence robots have received a lot of text training and can give complex answers to users' questions. ChatGPT, owned by OpenAI, an American artificial intelligence research company, has led to the rapid development of this trend. At present, ChatGPT has more than 100 million users.

Mitsubishi UFJ Financial Group will start using chatbots this summer to draft application approval documents and respond to internal inquiries, with the aim of improving productivity by saving employees time and energy on tedious text work. To prevent data leakage, employee input will be excluded from the training data of artificial intelligence and access from the outside will be blocked.

Once chat robots are widely used within the group, Mitsubishi UFJ Financial Group plans to cooperate with Microsoft Japan this year to develop artificial intelligence robots that meet the needs of the Group. In the future, the group will also consider using this technology to answer customer questions online.

Elsewhere, it has been big companies such as Morgan Stanley that have been delving into artificial intelligence chat robot technology. But it is mainly startups that lead the industry in Japan. These moves by Mitsubishi UFJ Financial Group and its peers are likely to prompt other large Japanese companies to follow suit.

Last Tuesday, Sumitomo Mitsui Financial Group announced that it had begun testing artificial intelligence chat robots developed in cooperation with Microsoft Japan. The group also plans to launch the tool to all employees of Sumitomo Mitsui Bank around the autumn.

The tool assistant will be able to answer employees' questions based on public information and bank-owned data. For example, Sumitomo Mitsui Financial Group will use the assistant to find business regulations or compile basic customer information to help draft documents. The chat robot will be restricted to private networks to prevent data leakage.

Mizuho Financial Group also plans to introduce artificial intelligence tools within the group. The group is considering working with Microsoft Japan to develop its own chat robot to protect sensitive information.

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