Shulou(Shulou.com)11/24 Report--

As one of the major hardware manufacturers in China, gigabyte has been committed to improving consumer satisfaction (including after-sales service).

At present, gigabyte has more than 300 dealers and agents all over the country (excluding Hong Kong, Macao and Taiwan). Gigabyte products purchased across regions can directly contact local dealers and agents for after-sales service.

In order to further enhance consumer satisfaction and experience, gigabyte will upgrade its after-sales service again from now on: open a personal direct delivery service to the original gigabyte factory maintenance station, that is, "personal direct delivery". Specifically, users who buy gigabyte products only need to follow the official gigabyte Wechat official account (AORUS Club), after registration and login can apply for personal direct delivery service. After successful application, the products can be directly sent to the original factory maintenance station for maintenance, which can not only improve the repair efficiency, but also check the maintenance progress at any time. Consumers who buy gigabyte products are advised to pay attention.

If you encounter related problems or other technical problems in registration, you can contact the official customer service hotline at 400,820-9608.

Procedure:

Wechat searches and follows the "AORUS Club" official account, and selects "Product repair" function menu to apply for operation.

Visit the online repair platform for gigabyte individual users and apply for product maintenance online after registration

Select gigabyte products that require warranty, currently support motherboards, graphics cards, notebooks, monitors, power supplies, chassis, radiators, and other types of products, please wait for further opening.

Enter product information, such as serial number, product fault description (including photos), etc.

Confirm the filling content, select the service network, send the express delivery according to the prompted address and fill in the transport bill number, and complete the personal repair application.

Note:

1. At present, individual repair service strongholds are open: Hefei / Xi'an / Wuhan / Shenyang / Beijing / Chengdu / Dongguan / Xinjiang. Users who are not in the above areas can still choose the nearest service outlets, but users have to bear the additional express delivery charges.

2. An account can report 5 products per product line for repair in a natural year, and those exceeding the upper limit can be repaired through the original purchasing dealer.

3. Users have to bear the express freight generated by delivery and repair, and gigabytes bear the express freight arising from the return of the repair and return products.

4. It is recommended to use the original factory packaging or shockproof bags to avoid collision, otherwise it may cause logistics damage, and the appearance of the products shall be subject to the physical objects received by the maintenance station.

Gigabyte users enjoy personal delivery service does not affect the implementation of other gigabyte national insurance, users can choose their own offline channel business agent warranty or directly apply for individual insurance.

It is worth mentioning that the full range of gigabyte motherboards in gigabyte WeChat Mini Programs registration can enjoy 4-year warranty + 1-year replacement service, while designated graphics card registration also enjoys 4-year warranty service.

If you encounter related problems or other technical problems in registration, you can contact the official customer service hotline at 400,820-9608.

For more gigabyte products and after-sales information, please follow the official account of Wechat "AORUS Club". Users can also learn a lot of gigabyte product usage skills and official activities and benefits from here, don't miss it.

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