Sales conversion rate increased by 35%, Microsoft signed a $185 million contract to promote TP GenAI

CTOnews.com June 22, Microsoft recently announced the signing of a huge $185 million agreement with French outsourcing group Teleperformance (CTOnews.com Note: currently about 1.328 billion yuan), further promoting the scale of generative AI business.

Under the agreement signed by the two sides, Microsoft will help Teleperformance launch TP GenAI tools based on Azure technology, which can automate simple tasks, improve employee productivity, release employees from boring, monotonous repetitive work, and give priority to more critical things.

The TP GenAI tool has entered the pilot stage, and the pre-test results are very good. The main data attached by CTOnews.com are as follows:

25% reduction in call processing time

20% faster email reply

90% faster to accurately meet customer needs

Sales conversion rate has also increased by 35%, and real-time insight into customer interaction needs