Hebei Telecom deducted double the user's monthly package fee, and the official response was that "the system upgrade caused the balance to show abnormal".

Thanks to CTOnews.com netizens for their witty meow, financial dog, One, Life and My_Heart for their clue delivery! CTOnews.com August 14 news, today, CTOnews.com netizens contributed feedback, a large number of Weibo netizens said that Hebei Telecom suddenly withheld fees during the early hours of this morning, mostly deducting the bimonthly package fee of the user's package of the month, causing users to pay arrears and shut down the machine.

It is said that Hebei Telecom used to deduct monthly rent at the beginning of the month, but this time double monthly rent was deducted without warning in the middle of the month, causing a large number of users' doubts and dissatisfaction. Some users also reported that the manual customer service hotline "called dozens of times" could not be reached, and the online human customer service could not be reached.

In response to the incident, China Telecom customer service official Weibo responded at 8:40 today in the comments section of its latest Weibo (released yesterday):

Hello, dear users, due to the upgrade of the system, the balance of telephone charges of some users in the province is abnormal, and the staff are urgently dealing with it, which will not affect the normal use. We apologize for the inconvenience caused by this problem.

However, it should be noted that as of the press release, China Telecom has not yet announced follow-up measures, CTOnews.com will continue to pay attention.