Microsoft optimizes the feedback mechanism of web version Outlook to support embedded pictures and videos.

CTOnews.com, September 21, according to the Microsoft roadmap released by Microsoft, Microsoft plans to optimize the feedback experience of the web version of Outlook in October this year by supporting embedded content such as pictures and videos.

The roadmap for CTOnews.com translation is described as follows:

Make it easier and faster for users to describe their feedback and help Microsoft take action by simplifying the experience, collecting diagnostic logs, and adding screenshots and videos.

In addition, users can search for information related to their feedback, including updates to the features being developed, solutions to problems, temporary solutions, and so on.

Microsoft believes that communication is one of the main obstacles to product improvement, end users often do not have professional knowledge, and the problems described may be discrepancies in the actual situation, so how to correctly collect problem feedback from users is a major challenge.

Microsoft hopes to optimize the feedback mechanism, dredge the feedback channel and improve the user experience. Microsoft says that by introducing screenshots and videos, it can help teams identify problems more quickly and provide solutions.