DiDi apologized again: it was preliminarily confirmed that the cause of the accident was a failure of the underlying system software, not an online "attack."

CTOnews.com, November 29, DiDi today explained the system failure that occurred on the night of November 27, and apologized again.

At present, all services of Didi App have been restored, Didi said. It is initially determined that the cause of this accident is a failure of the underlying system software, not an online "attack". In the follow-up, we will carry out in-depth investigation and upgrading of technical risks to fully ensure the stability of the service.

CTOnews.com attached Didi announcement original text:

Apologize again.

The system failure that occurred on the night of November 27 caused a lot of trouble and inconvenience to the majority of users. when we needed us, we let you down and sincerely apologized again.

At the same time as the services were restored, we launched an internal review survey on the 28th. It is initially determined that the cause of this accident is a failure of the underlying system software, not an online "attack." in the follow-up, we will carry out in-depth investigation and upgrading of technical risks to ensure the stability of the service in an all-round way. do our best to avoid the recurrence of similar accidents.

At present, all services of Didi App have been restored. Due to the troubles and problems caused by this accident, we are speeding up and properly solving them. Thank you for your encouragement, concern and tolerance to Didi. Today's Didi still has many shortcomings, we will take this as a warning, reflect deeply within the scope of the company, make every effort to correct it, and continue to strive to do a good job in service guarantee.

DiDi

November 29, 2023