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British iPhone users complain: official website order, 15 change 14 / SE and do not support refund

Shulou Source: shulou.com Published: 2023-12-24 09:49:31 10月01日 Update

CTOnews.com news on December 2, CTOnews.com reported on the 14th of last month that British netizens reported that they bought the iPhone 15 Pro Max from Apple's official website but received an Android copycat phone.

▲ is iPhone 15 Pro Max on the left and iPhone 15 Pro on the right, but this is not over. Netizen Sabila89 posted a post on Apple's official community, saying that he had ordered two iPhone 15 Pro Max from Apple's official website in the UK. As a result, he received iPhone 14 Pro Max and blocked the IMEI number. Official refund is not supported.

Another netizen, Chris-J-88, reported that there was the same problem. He gave feedback to Apple officials on Sept. 23 and provided relevant photographic evidence.

An email was received on the evening of October 10 to close the investigation and found that the item had been delivered to the correct address and replacement or refund was not supported.

As of CTOnews.com 's publication, 88 netizens have clicked on "Me Too" under this post, and the actual click does not need to be verified, so it does not mean that 88 people have encountered the same problem.

Netizens suspected that it was a problem with the express delivery company. A British netizen responded that he received an iPhone SE after ordering iPhone 15 Pro Max, which may have a problem in the transportation link of the British express company DPD.

In the UK, express delivery company DPD has a poor reputation for reliability, and the netizen reported that Tesco had stopped using DPD to deliver phones after receiving several complaints from customers about the loss of their phones.