Shulou(Shulou.com)12/24 Report--

The automobile diagnostic instrument is a professional instrument specially for vehicle detection, which can detect the performance of the vehicle in real time and detect the faults of the vehicle, so that users can detect the actual condition of the vehicle in advance through the equipment. At the same time, professionals can quickly locate faults during vehicle maintenance, which effectively ensures the health and safe driving of the vehicle.

With the development of technology, the function of automobile diagnostic instrument is becoming more and more powerful and intelligent, and the strength of China's automobile aftermarket enterprises is also growing.

THINKCAR Star Card Technology is a manufacturer, integrated technology solution integrator and technical service provider specializing in automotive intelligent diagnosis, testing technology research and development, equipment manufacturing and service provision of automotive diagnosis, testing and TPMS products. The company develops and produces 7 product lines, including remote diagnosis equipment, owner detection equipment, technician diagnosis equipment, new energy diagnosis equipment, tire pressure diagnosis tools, ADAS (intelligent driving assistance system) calibration and other automobile intelligent maintenance tools. These products cover all segments of the automotive diagnosis market and are exported to more than 100 countries and regions around the world, such as Europe and the United States, and are well received by customers at home and abroad.

In the face of the expanding market and intelligent diagnosis and detection equipment scattered all over the world, how to provide effective technical support to users at the first time when a fault occurs, improve the efficiency of operation and maintenance and service satisfaction, and then enhance the market competitiveness? it has become an important issue for Star Card Technology.

To this end, Star Card Technology cooperated with the national-level remote control brand Berry Sunflower, adopted the sunflower SDK integration + privatization deployment scheme, and integrated the sunflower remote control function in the self-developed automobile intelligent diagnosis management system, which successfully solved the remote operation and maintenance and technical support needs of its automobile diagnostic instrument.

Demand pain point analysis: remote requirements span multiple system terminals, covering diagnostic needs at home and abroad

Xingka Technology's demand for remote control scheme is mainly used for remote operation and maintenance of self-developed automobile maintenance diagnostic equipment and remote technical support, when there is a problem with the sold equipment or front-line users need technical support, remote engineers can efficiently access through remote desktop, implement operation and maintenance or guide the use of equipment.

On the front line of business, Star Card Technology has summed up the obvious shortcomings of the traditional operation and maintenance method:

At present, ● remote diagnosis can only deal with customer abnormal problems remotely by means of text, voice and telephone, which generally takes a long time and low efficiency.

● technicians can not quickly locate customer-related problems, can not give customers the best solution in time, and customers have a poor sense of experience.

● customers spend a long time online, especially the guidance methods such as remote voice of foreign customers are not efficient.

The ● diagnostic instrument has many functions and is complex, and the wrong operation steps or abnormal detection of customers can not be judged quickly.

At the same time, Star Card Technology's first-line diagnostic equipment is Android, covering all versions of Android 8-11, and many devices are sold overseas, so we need remote control solutions that can cross platforms and support overseas connections.

Solution deployment: remote control SDK embedded, covering tens of thousands of devices

Star Card Technology adopts sunflower SDK embedded scheme, which supports mainstream operating systems such as Windows, macOS, Linux, Android, iOS, Web, etc., and supports public ownership, privatization and other environment deployment to meet customers with different development capabilities and customized needs.

At the same time, sunflower SDK embedded service architecture is flexible, supports multiple deployment methods, can be called by multiple systems and platforms, easily builds remote solutions, and supports internal and external network deployment.

In terms of the specific deployment of this cooperation, Star Card embeds sunflower remote tools into their Android diagnostic devices according to their own needs, supporting a total of 50 remote concurrency. It is reported that at present, Star Card has deployed the sunflower program to front-line equipment, with more than 10000 domestic equipment and more than 3000 foreign equipment.

For star card, the integration of sunflower remote control service SDK into the business system of star card further enriches the "double diagnosis mode" of star card in automobile remote diagnosis business, that is, besides the traditional voice call and video call, it provides a more intuitive and convenient diagnosis mode.

In terms of effect, the introduction of remote control has significantly improved the service efficiency of the star card, which is embodied in:

● can clearly see the client interface, guide the customer's operation steps remotely, and avoid misoperation and other problems.

● technicians can remotely assist customers through sunflowers to make local diagnoses and improve maintenance efficiency.

● is efficient and convenient, even if the novice sends a remote diagnosis order on the device, the technology can assist in the whole process of one-to-one processing.

● when the vehicle breaks down due to programming problems, it can be programmed remotely online to improve the maintenance efficiency.

● enhances customers' sense of experience and meets their different remote needs.

Evaluation and prospect: effective optimization of diagnostic business, smooth and efficient deployment and docking

For this cooperation, Star Card Technology gave an objective evaluation of the positive role of Sunflower SDK service. The docker of the project related to Star Card Technology said: "in terms of business, the introduction of Sunflower SDK has effectively improved our ability of remote diagnosis and equipment operation and maintenance. We can easily solve the problems caused by improper operation of novice customers. Customers only need to connect the diagnostic equipment to the car and issue an order." Without further operation, the technician directly controls the relevant operations remotely until the end of the order, which improves the efficiency and success rate of remote diagnosis. "

In addition, in terms of the docking and deployment of the cooperative project itself, Star Card Technology also gave a positive evaluation of the sunflower team, which is professional enough in both after-sale and technical aspects. It can solve all kinds of docking problems at the beginning of the project in time, and greatly shorten the deployment cycle of the project.

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