CTOnews.com November 28 news, according to the "State Post Bureau" official account news, November 27, the State Post Bureau held an office meeting of directors.
The meeting stressed that efforts should be made to enhance the cross-border service capacity of the industry, improve the level of connectivity, make good use of the integrated three-dimensional transportation network, and rely on railways, highways, airports, and so on. strive to build a safe, convenient, efficient, green, economic, inclusive and resilient international delivery network.
Efforts should be made to enhance the ability of smooth circulation, speed up the promotion of the "express delivery out to sea" project, better serve cross-border e-commerce and modern commerce, give full play to the characteristics and advantages of the industry, and better maintain the stability and smooth flow of the global industrial chain supply chain. to make a positive contribution to the construction of an open pattern of land at home and abroad and two-way cooperation between the east and the west.
The meeting asked to further enhance the understanding of the importance of statistical work, constantly improve the thinking of statistical work, and strengthen the thinking of statistical design. Studying and defining the statistical index setting scheme of the postal industry is an important content of speeding up the construction of a traffic power, and is of great significance to better reflect the development of the industry and assist the decision-making management of the industry. It is necessary to scientifically and standardize the index system, further study and improve specific indicators, pay attention to authenticity, effectiveness, and practicality, and give full play to the role of statistical work in supporting and serving the high-quality development of the industry.
According to previous reports by CTOnews.com, the State Post Bureau announced on November 9 the complaints of users in the postal industry in the third quarter of 2023, with Postal Express, SF Express and JD.com Express ranking the top three satisfaction levels.
The average complaint rate of major express delivery enterprises (one million pieces of express business) is 2.28, and the average effective complaint rate is 0.12. Among the main problems of users' complaints against express delivery services, the average complaint rates of damage, loss, delay and delay of express delivery services are 0.79, 0.66, 0.40 and 0.26, respectively. the average comprehensive index of complaint handling of major express delivery enterprises is 97.72, which is higher than the average and 3 lower than the average. The CTOnews.com attached ranking table is as follows:
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