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Didi Green tangerine: free during the failure of cycling service, the paid fee will be refunded the same way.

2024-05-30 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >


Shulou( Report--

Thank netizens for the clue delivery of the shutter artist!, Nov. 30 (Xinhua)-- Qingju, a bike-sharing service owned by Didi, recently informed users via text message that the service was resumed on the 28th and that the cycling fee was fully waived and the amount paid was refunded during the repair period, according to comments from netizens.

Didi Green tangerine announced in an official statement that the following solutions will be provided to address your concerns and opinions:

For cycling order fees (including unlocking / unlocking) incurred during the period from 22:00 on November 27, 2023 to November 28, 2023 (hereinafter referred to as the "repair period"), Didi Qingtangu will be fully waived, and the fees paid by users will be refunded the same way.

In order to make up for the damaged rights and interests of cardholders during the repair period, bicycle cardholders and motorcycle cardholders (refers to those cyclists / motorcyclists who are still holding cycling cards during the effective period on November 28, 2023) will receive "1-day smooth riding card" and "1-day 2-time card" respectively.

Prior to this, DiDi explained the system failure that occurred on the night of November 27, and apologized again, handing out an "apology compensation voucher" to all users. This 10-yuan universal ride-hailing coupon is used without threshold, that is, it is not limited to taxi-hailing models, but it is valid for 3 days. Users need to use Didi Taxi before December 2.

However, some netizens reported that they did not get it, and DiDi App online customer service responded, "there are a large number of participants at present, so I suggest you wait patiently."

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