Shulou(Shulou.com)06/01 Report--

This article introduces how the Service Request Route implementation principle in SAP Cloud for Customer is, and the content is very detailed. Interested friends can use it for reference. I hope it will be helpful to you.

SAP help

Configuring Ticket Routing Rules by Team or Territory:

Https://15f900ca04c4faa35d3044577fe27/1802/en-US/d522fe572b5c406d9015ebbb4dc9a1d2.html?q=ticket%20routehttps://4d4173c6f4231a6a35885511484ee/1802/en-US/bcd6aaba88164c56a9fca3e865e982f3.html?q=ticket%20route

Configure in Ticket Routing Rules:

Like the determination routines of many other SAP products, different column between the same column is an AND relationship, and different columns are OR relationships.

These rule are still stored in the background as a series of BRF-related models.

The determination rule interface we saw in the foreground is stored as a decision table in BRF function in the background:

Input field lists for this function:

About how the principle of Service Request Route implementation in SAP Cloud for Customer is shared here, I hope the above content can be of some help to you, can learn more knowledge. If you think the article is good, you can share it for more people to see.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.